So you want some sweet User Generated Content, eh? Make sure these settings have been enabled so that nothing is trapped in cyberspace! Log into and let's do some sleuthing.

  • Make sure that your account is connected. You can check this under the Accounts. Select the Instagram icon and you should be able to see your connectivity status. Note that if you recently updated your Instagram password then make sure to update it below in "Update Instagram Password." 

  • Under this information, you should check your Instagram Account Details to ensure that the proper settings are selected. Select "Capture incoming" and "Auto Accept pending message requests."

If all of these settings have been double checked and you still aren't seeing the content, make sure to give the support team a shout and we'll be happy to help!

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